Global Technical Support

Global Technical Support

From pre-sales consultation and installation to ongoing technical support, we help keep your equipment running reliably.

After-Sales Assurance

From installation and commissioning to ongoing maintenance and optimization, MIJOINT provides dedicated technical support to help maintain stable equipment operation and adapt to changing production needs.

Installation & Training

Installation & Training

On-site installation, commissioning and production ramp-up, with practical training for operators and maintenance personnel.

  • Equipment installation and line commissioning
  • Operator and maintenance training
  • Operation and maintenance documentation
Technical Support & Spare Parts

Technical Support & Spare Parts

Remote technical support, troubleshooting and spare parts assistance to help maintain stable equipment operation.

  • Remote troubleshooting and technical diagnosis
  • Common spare parts kept in safety stock to reduce maintenance waiting time
  • Program maintenance, repair and backup file support
Continuous Optimization & Technical Support

Continuous Optimization & Technical Support

From equipment delivery through long-term operation, we continuously monitor equipment performance and provide ongoing technical support and optimization based on production changeovers, capacity expansion, and process upgrades.

  • Quarterly / Annual Equipment Inspections & Operational Reviews
  • Hardware Upgrades, Legacy Equipment Retrofit & Process Tooling Optimization
  • Support for Improving OEE, Yield & UPH

Response Assurance

With dedicated after-sales teams in key overseas markets and a global service network, MIJOINT responds quickly to equipment issues and provides remote and on-site technical support to help keep production running smoothly.

30 min

Initial Response

Service requests acknowledged and issue review started within 30 minutes.

2 h

Remote Diagnosis

Remote checks for equipment alarms, program status and inspection issues.

24 h

On-Site Support

Engineers are dispatched to address production line downtime and critical equipment issues.

100 %

Closed-Loop Management

Full follow-up from issue recording and root cause analysis to corrective and preventive actions.

Global Service Network

Local service teams in China, Vietnam, Malaysia, Thailand and Mexico provide installation, commissioning, maintenance and technical support for overseas projects.

Dedicated After-Sales Support

Our dedicated after-sales engineering team provides remote diagnosis, on-site service, spare parts support and equipment maintenance, with continuous follow-up through to resolution.

Trusted by Industry Leaders

Serving customers across 10+ countries and regions, with 5,000+ automation systems delivered for leading companies including TE Connectivity, Molex, Amphenol.

Delivery Assurance

From solution design and engineering to manufacturing, assembly, commissioning and on-site acceptance, MIJOINT manages each stage through structured project management and quality control to support reliable and on-time delivery.

Scalable Manufacturing Capacity
01 / Capacity

Scalable Manufacturing Capacity

With a 35,000 m² standardized manufacturing facility and 600+ professional employees, MIJOINT has the manufacturing capacity to support large-scale automation projects and meet demanding production requirements.

Precision Manufacturing
01 / Precision

Precision Manufacturing

Equipped with advanced manufacturing equipment, including Japanese wire-cut EDMs, Beijing Jingdiao precision machining centers, Taiwan CNC surface grinders and large-format CNC milling centers, MIJOINT provides precision machining, assembly and inspection capabilities to support equipment accuracy and quality.

Project Management
01 / Project

Project Management

A structured project management process covers engineering, procurement, manufacturing, assembly, commissioning and acceptance, with dedicated coordination to keep project progress and quality on track.

Modular Delivery
01 / Modular

Modular Delivery

Based on standardized modules and proven equipment platforms, MIJOINT can quickly configure and adapt solutions to different product, process and capacity requirements, reducing repetitive development and improving equipment development and project delivery efficiency.

With standardized production, proven project processes and efficient coordination, MIJOINT ensures consistent equipment quality and performance while shortening delivery cycles for reliable and efficient project delivery.

Type Category Lead Time (from receipt of PO) Concurrent Delivery Capacity
Replicated Line (Mass Production) Automated Production Line 45 days 20 lines
Non-standard Development (R&D) Automated Production Line 75 days 15–20 lines

Online Service Request

提交设备异常和处理需求,服务团队将结合问题等级安排远程诊断或现场支持。

Submit a Service Request