FAQ咨询场景

FAQ

Find common answers on pre-sales consultation, after-sales service, technical features, and service support.

Pre-Sales Consultation

Can MIJOINT develop solutions based on our existing process or equipment?

Yes. MIJOINT can evaluate existing processes, equipment conditions and production requirements, and develop solutions for equipment modification, process optimization or automation where applicable.

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Pre-Sales Consultation

How do I submit a custom automation or production-line project?

You can submit your project requirements through our online inquiry form or by email. For a faster initial evaluation, we recommend providing product information, process requirements, production targets and any available drawings or videos.

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Pre-Sales Consultation

What information is needed to evaluate an automation project?

Typical information includes product 2D/3D drawings, samples, process requirements, target cycle time, inspection requirements, packaging requirements and other relevant production information. More complete information helps us evaluate project feasibility and define the appropriate solution scope.

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Pre-Sales Consultation

Does MIJOINT support sample testing or process validation?

Yes. For key processes such as assembly, welding, cable processing and vision inspection, MIJOINT can conduct sample testing and process validation based on project requirements. Test results can then be used to further evaluate the equipment solution.

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After-Sales Service

How can I request after-sales support after equipment delivery?

You can submit the equipment name, issue description, alarm information and relevant photos or videos by email or through the applicable service channel. Our after-sales team will conduct remote diagnosis and arrange further technical support when required.

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After-Sales Service

How does MIJOINT handle equipment or production-line issues?

Our after-sales team first confirms the issue and collects the necessary information. Engineers then conduct remote troubleshooting, with on-site support arranged when required. Follow-up is provided after the issue is addressed, including further corrective actions where applicable.


 

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After-Sales Service

Does MIJOINT provide spare parts, maintenance and operator training?

Yes. Based on the equipment BOM, list of wear parts and usage frequency, MIJOINT can provide spare-parts recommendations and arrange on-site maintenance and training according to customer requirements, covering routine inspections, operating procedures, troubleshooting and product changeover.

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Technology & Features

Can the equipment support multiple product variants and quick changeover?

Yes. Depending on product variations and production requirements, flexible fixtures, recipe management, quick-change mechanisms and error-proofing functions can be configured to support multiple product variants. The changeover approach is evaluated during solution design based on product structure and cycle-time requirements.

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Technology & Features

Can MIJOINT equipment be integrated with MES and traceability systems?

Yes. Depending on project requirements, equipment can integrate with MES, barcode or QR-code traceability, test data, vision inspection results and equipment operating data. Interface specifications and data requirements are defined during project planning.

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Technology & Features

Can inspection and production data be recorded for traceability?

Yes. Depending on project requirements, inspection results, test data, vision inspection information, alarm records and production batch data can be recorded for production traceability and quality analysis.

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Technology & Features

Can equipment software be upgraded after delivery?

Yes. Software upgrades can be evaluated based on equipment conditions and requirements such as process optimization, product changes, data integration, vision functions or user-interface improvements.

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Other Questions

How can I obtain product information, manuals or maintenance documents?

Relevant documents can be requested through our inquiry form or by email. Project files, equipment programs and drawings will be provided according to project access and confidentiality requirements.

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