FAQ

You can submit the equipment name, issue description, alarm information and relevant photos or videos by email or through the applicable service channel. Our after-sales team will conduct remote diagnosis and arrange further technical support when required.

Our after-sales team first confirms the issue and collects the necessary information. Engineers then conduct remote troubleshooting, with on-site support arranged when required. Follow-up is provided after the issue is addressed, including further corrective actions where applicable.

Yes. Based on the equipment BOM, list of wear parts and usage frequency, MIJOINT can provide spare-parts recommendations and arrange on-site maintenance and training according to customer requirements, covering routine inspections, operating procedures, troubleshooting and product changeover.